Terms and Conditions

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.

By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Masks4u.com and the customer will exist once an order has been accepted, processed, dispatched and received.

Company details

This Site is owned by Masks4u.com. Masks4u.com’s registered office is Charter House, The Square, Lower Bristol Road, Bath BA2 3BH. Registered no. 2412208.

Disclaimer

To the fullest extent permitted at law, Masks4u.com is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Masks4u.com does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Masks4u.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Masks4u.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Masks4u.com, its affiliates, directors, employees or other representatives.

Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

Fulfillment

Due to the nature of our business, stock availability can not be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping.

Once you have placed an order with Masks4u.com an e-mail will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid e-mail address so you can receive these e-mails.

In addition to the United Kingdom and the Channel Islands we can deliver to the following countries: Austria, Belgium, Denmark, Ireland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal and Spain.

Cancellation of orders

Unfortunately, given the nature of electronic commerce, it is not possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived you are entitled to returns for goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Pre-orders

Where an item is marked as “Available for pre-order” an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. We will not take payment for the item until it is dispatched to you.

Payment and Security

We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. Unfortunately, we are unable to process payments from American Express.

For your security, all our credit card transactions are processed by Datacash. Datacash ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.

Shipping Charges

Our "standard" delivery service is £3.99. Our "express" delivery service is £4.99 and is only available for UK mainland only.

Area Charge

England, Wales, Parts of Scotland £4.99

Northern Ireland, Isle of Man, Isles of Scilly, Highlands of Scotland

(Postcodes IV, HS, KW, ZE, KA27-28, PA20 - 49, PA60-78, PH17 - 26, PH30 - 44) £11.75

Deliveries to the Channel Islands, Austria, Belgium, Denmark, Ireland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal and Spain are charged at a flat rate of £16.75 irrespective of order value.

Delivery

Orders that will be shipped to reach the customer within 5 working days and must be signed for so please make sure there will be someone available at your delivery address. Orders received after 12pm will be processed on the next working day. If you want to track the status of your order please log on to the Web site to the ‘My Account’ section and view Order History. Alternatively you can contact our Customer Services Team on 0870 870 0112 Monday to Friday 9am-5.00pm.

Pricing

We set the same initial prices across the Masks4u.com stores, catalogue and internet. However, over time prices may vary within stores, catalogue and online due to promotions and offers being run. From time to time we may alter the pricing on www.routeone.co.uk so that the prices are lower than in the current catalogue or in stores. Unfortunately we cannot offer the same pricing in this instance in the stores and over the phone.

Prices displayed on the Web site are inclusive of VAT, except where you have ticked the check box to view ex-VAT prices.

Masks4u.com's VAT no. is 850446727.

Returns Policy

IMPORTANT please ensure that you write your order number or postcode on the returns form, without this we will not know who has returned the item and it will not be processed.

When you return an item to us, please fill in the returns slip which will be included in your parcel. Your completed returns slip must then be returned with the goods to the address provided. We would suggest that you keep a note of your order number in case you need to contact us regarding your return.

Non-faulty items must be sent back in their original unused condition within 14 days of the invoice date. Once received, we will offer an exchange or a full refund if required. CD's, videos, games and DVD's will not be accepted unless they are returned sealed. Magazines and custom setups cannot be returned. You will be required to pay postage when returning your exchange items to us. You can also return non-faulty goods to any of our shops for an exchange only – please bring your invoice/receipt with you.

Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.